Returns & Exchanges

At NewJaisa, we strive to ensure your refurbished electronics meet the highest standards of quality, offering a hassle-free 7-day return policy for any manufacturing defects or performance issues. We are committed to providing a seamless experience to keep your tech journey running smoothly.

Return Process

• 1.
  Initiate Request

  Log into your NewJaisa account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Quality Verification

  Our technical team will review your request and may ask for photos or videos to verify the condition of the electronic device.

• 3.
  Secure Packaging

  Once approved, carefully pack the device in its original box with all included accessories, chargers, and manuals to prevent damage during transit.

• 4.
  Pickup and Refund

  Our logistics partner will collect the package from your doorstep, and your refund or exchange will be processed within 5-7 business days after a final warehouse inspection.